Centre Services & Tourist Info

At DFO Essendon, we are committed to offering the total shopping experience and provide the following services to make your time at Direct Factory Outlets enjoyable.


Mantra Tullamarine Airport
Phone: +61 3 9093 6500
Visit the website

Hyatt Place Melbourne, Essendon Fields
Phone: +61 3 9190 1234
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Holiday Inn Melbourne Airport
Phone: +61 3 9933 5111
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Punt Hill Apartment Hotel
Phone: +61 3 8341 9500
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Park Royal Melbourne Airport
Phone: +61 3 8347 2000
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Ibis Budget Melbourne Airport
Phone: +61 3 8336 1811

ATM Facilities

We have four ATM facilities located around the centre, which includes ANZ, Redibank and DC ATMs.

Bus Tours

If you are planning a bus tour or group why not make a shopping day out at DFO Essendon!

For more information please contact DFO Essendon's Centre Management Office on (03) 9937 7222.

Complimentary Wheelchair & Pram Hire

We offer complimentary use of this equipment to make your visit a relaxed and comfortable one. Wheelchairs and Prams are available for hire via our Centre Management Office during weekdays or Customer Service Desk (in front of Bonds) on weekends. Please note: you will be required to present a valid form of ID.

Credit Cards

Most major credit cards are accepted in stores. However, we recommend you check with individual stores prior to purchase.

Food Courts & Cafes

There are two food courts at DFO Essendon offering customers many food choices. Whether you're after a quick bite, coffee and cake or a full meal, our food outlets have something to suit all tastes. Selected takeaway outlets and cafe's are open from 9.30am on weekdays and weekends.

Free Parking

Car parking at DFO Essendon is free with ample ground level parking. Gates to the carpark zone close to the entrance to the Centre opens at 9.50am and closes at 7pm daily.

Lost & Found

If you need to locate or have found a lost item, kindly contact our Customer Service Staff on (03) 9937 7222 or visit Centre Management Office during centre hours.

Luggage storage lockers

For a hands-free shopping experience, luggage lockers are located in between the Converse and Under Armour store.

These lockers are accessible during centre trading hours and the hire fee can be paid by credit card only. This facility is provided by RENT A LOCKER.


Medium size lockers: W: 34 cm H: 43 cm D: 59 cm

Large lockers: W: 43 cm H: 89 cm D: 59 cm

The hire fee for a medium size locker is $10 and for a large locker is between $15 - $17.

Parent's Room

All of our toilet areas offer separate parents rooms with microwaves and change tables.

Tourist Passport

Enjoy special exclusive offers on the already competitive outlet prices! For visitors who live more than 50km away from DFO Essendon we have Tourist Passports ready for redemption at the Centre Management Office or the Customer Service Desk.

Please note that ID is required when redeeming the passport.

Please see staff for Terms and Conditions.