Centre Services & Tourist Info

At DFO Essendon, we are committed to offering the total shopping experience and provide the following services to make your time at Direct Factory Outlets enjoyable.


Mantra Tullamarine Airport
Phone: +61 3 9093 6500
Visit the website

Hyatt Place Melbourne, Essendon Fields
Phone: +61 3 9190 1234
Visit the website

Holiday Inn Melbourne Airport
Phone: +61 3 9933 5111
Visit the website

Punt Hill Apartment Hotel
Phone: +61 3 8341 9500
Visit the website

Park Royal Melbourne Airport
Phone: +61 3 8347 2000
Visit the website

Ibis Budget Melbourne Airport
Phone: +61 3 8336 1811

Visit the website

Bus Tours

Bus tour groups are welcome at DFO Essendon.

We offer:

  • Complimentary bus bay
  • Centre directory
  • Gift bags for each guest
  • Tourism Passport exclusive Offers
  • Tour operator benefits

To enquire or pre-book please email [email protected]

If you have any further queries, please do not hesitate to contact our Centre Management Office on 03 9937 7222.

Complimentary Wheelchair and Stroller Hire

We offer complimentary use of this equipment to make your visit a relaxed and comfortable one.

To book a Wheelchair or Stroller, please contact our Customer Service Desk located at main entrance.

Customer Service Desk

The Customer Service Desk, located at main entrance is the first point of contact for customers, retailers and external contractors.

Services include:

  • Gift card Sales
  • Lost & Found property
  • Complimentary Wheelchair and Stroller Hire
  • Reporting incidents
ATM Facilities

ATMx - located behind Customer Service Desk

DFO Gift Gift Cards

How do I purchase a DFO Gift Card?

DFO Gift Cards can be purchased at each of our centres or online.

Visit our Customer Service Desk to purchase your Gift Cards in centre.
There is a maximum card value of $1,000.00 and the minimum is $10.00
An administration fee of $2.95 per card applies.
All Australian major credit cards are accepted as payment, fees apply for American Express and Union Pay.

Where can I use my Gift Card?

The Gift Card can be used at any store in-centre which accepts EFTPOS, at participating Vicinity Centres including DFO Brisbane, Essendon, Homebush, Moorabbin, Perth and South Wharf centres. Acceptance of the Gift Card is at the discretion of the individual store. Gift Cards are valid for 36 months from the date of purchase.

View Gift Cards Term & Conditions >

Lost & Found

If you need to locate or have found a lost item, kindly contact our Customer Service Staff on (03) 9937 7222 or stop by our Customer Service Desk located at the main entrance during trading hours (10am-6pm).

Free Parking

Car parking at DFO Essendon is free with ample ground level parking. Gates to the carpark zone close to the Centre’s main entrance opens at 9.50am and closes at 7pm daily.

Luggage Storage Lockers

For a hands-free shopping experience, luggage lockers are available for hire. The lockers are located at the main entrance to the DFO Centre.

These lockers are accessible during centre trading hours and the hire fee can be paid by credit card only. This facility is provided by SMART CARTE


Medium lockers from $8 for 12 hours

Large lockers from $10 for 12 hours

Food Courts & Cafes

There are two food courts at DFO Essendon offering customers many food choices. Whether you're after a quick bite, coffee and cake or a full meal, our food outlets have something to suit all tastes.

Parent's Room

All of our toilet areas offer separate parents rooms with microwaves and change tables.


The customer service desk team located at main entrance will assist you ordering a Cab.

Pick up location will be taxi rank located on the left outside main entrance.

Credit Cards

Most major credit cards are accepted in stores. However, we recommend you check with individual stores prior to purchase.