Centre Services & Tourist Info

At DFO Essendon, we are committed to offering the total shopping experience and provide the following services to make your time at Direct Factory Outlets enjoyable.


Mantra Tullamarine Airport
Phone: +61 3 9093 6500
Visit the website

Hyatt Place Melbourne, Essendon Fields
Phone: +61 3 9190 1234
Visit the website

Holiday Inn Melbourne Airport
Phone: +61 3 9933 5111
Visit the website

Punt Hill Apartment Hotel
Phone: +61 3 8341 9500
Visit the website

Park Royal Melbourne Airport
Phone: +61 3 8347 2000
Visit the website

Ibis Budget Melbourne Airport
Phone: +61 3 8336 1811

Complimentary Wheelchair and Pram Hire

We offer complimentary use of this equipment to make your visit a relaxed and comfortable one.

To book a Wheelchair or Stroller, please phone contact our Customer Service Desk located at main entrance.

Customer Service Desk

The Customer Service Desk, located at main entrance is the first point of contact for customers, retailers and external contractors.

Services include: Gift card purchases, lost & found requests, receiving feedback about customer’s shopping experience, providing communication to the Centre Management.

ATM Facilities

We have two ATM facilities.

ATMx - located behind Customer Service Desk.

DC- located next to Review store near food court.

Lost & Found

If you need to locate or have found a lost item, kindly contact our Customer Service Staff on (03) 9937 7222 or stop by our Customer Service Desk located at the main entrance during centre hours (10am-6pm).

Free Parking

Car parking at DFO Essendon is free with ample ground level parking. Gates to the carpark zone close to the Centre’s main entrance opens at 9.50am and closes at 7pm daily.

Luggage storage lockers

For a hands-free shopping experience, luggage lockers are available for hire. The lockers are located at the main entrance to the DFO Centre.

These lockers are accessible during centre trading hours and the hire fee can be paid by credit card only. This facility is provided by SMART CARTE

Measurements and fees:

Small lockers from $4 for 4 hours

Dimensions: 420H x 900D x 420W

Medium lockers from $9 for 4 hours
Dimensions: 520H x 900D x 420W

Large lockers from $10 for 4 hours
Dimensions: 864H x 900D x 420W

Food Courts & Cafes

There are two food courts at DFO Essendon offering customers many food choices. Whether you're after a quick bite, coffee and cake or a full meal, our food outlets have something to suit all tastes.

Parent's Room

All of our toilet areas offer separate parents rooms with microwaves and change tables.


The team at the customer service desk on the main entrance can order a Cab for you. Pick up location taxi rank located on left side outside main door.

Credit Cards

Most major credit cards are accepted in stores. However, we recommend you check with individual stores prior to purchase.