Help Keep Our Community Safe

COVID 19 Centre information

CURRENT UPDATE

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

We thank you for your support throughout this challenging time. Please continue to check our website or sign up to our mailing list for regular updates

For the latest health advice, and to stay informed, we recommend visiting coronavirus.vic.gov.au/.

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Updated 18/11/2021

Under the Victorian Government’s reopening roadmap, we are pleased to announce that all density limits across our centres and within our retail stores have been lifted, as of 11.59pm Thursday 18 November.

Masks will still be required indoors, including in our shopping centre. This is applicable for everyone over the age of 12, however excludes those that have a medical exemption.

Under the government direction, customers are also now required to be fully vaccinated to shop at our full range of “non-essential” stores, cafes, and restaurants.

Shopping may look a little different as we’ve implemented additional measures including increased cleaning and sanitisation.

While restrictions are easing, we will continue to provide:

· Enhanced cleaning and sanitisation operations, including hand sanitiser at all entrances

· Increased sanitisation and cleaning of all customer touch points and high traffic areas

· Physical and digital signage and PA announcements reminding customers to maintain a healthy distance

· Floor decals and physical distancing reference points in key areas

· Traffic and density management in our carparks and our malls

· Additional customer service staff to assist with managing social distancing

You can also continue to help the community during the reopening period by considering our tips and tricks to help plan your trip:

· Plan your shopping trip by utilising the Popular Arrivals Time tool on our website

· Check in via the Service Victoria COVID Safe Check-in QR Code supplied on all entries

· Visit early and check our website for updates

· Keep a healthy 1.5 metres distance from other customers and team members

· Maintain good hygiene including washing your hands or using the hand sanitiser provided

And remember, please respect others and if you feel unwell, please stay home.

We will continue to monitor and act upon the advice of the Victorian Government and you can stay up to date by visiting: health.vic.gov.au or https://www.dhhs.vic.gov.au/coronavirus

IMPORTANT CUSTOMER NOTICE
Updated 11/08/2021

Your safety is our priority.

In line with Victorian Government directions, the current COVID restrictions will be extended for another seven days, until 11:59pm on Thursday 19 August. Selected stores and services will be open for you to shop for the essential products and services you need, and for click and collect services.

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Updated 07/08/2021

We have recently been advised the Victorian Government has listed DFO Essendon and two retailers as a Tier 2 exposure site.

It is advised anyone who visited the following Tier 2 sites, on the below date and during the listed times, must get tested immediately and self-isolate until a negative result is received:

 3 August E&S Trading between 10:10am and 10:50am

 3 August Snooze between 10:20am and 11:10am

 3 August DFO Essendon between 10:10am and 10:50am

The centre and retailers impacted are following advice from DHHS including contact tracing and deep clean and sanitisation, while our increased cleaning roster continues, with additional focus on specific areas we know customers are likely to make contact with.

Our priority continues to be the health, safety and wellbeing of our customers, retailers, team members and broader community. Please remind your team, if they have any COVID-19 symptoms, however mild, not to come to work.

To find out more, call the Coronavirus hotline 1800 675 398 or visit dhhs.vic.gov.au/coronavirus

We appreciate the support of the community and look forward to seeing you at again soon.

IMPORTANT CUSTOMER NOTICE
Updated 05/08/2021

Your safety is our priority.

In line with State Government directions, Victoria will enter a 7-day lockdown from 8:00pm Thursday 5 August.

To understand which stores are remain open and operating click and collect, please visit our www.dfo.essendon.com.au/opening-hours

If you do need to visit the centre for essential services, please help us keep yourself and the community safe by wearing a facemask, checking in where available, and keeping a healthy distance from each other.

If you have any COVID-19 symptoms, however mild, please do not enter the centre and get tested immediately and isolate until you return a negative result.

The safety and well-being of our customers, retailers, team and community continues to be our top priority. We’re taking extra precautions to ensure our centre is clean and hygienic every time you visit, including more frequent cleaning, monitoring face mask wearing, encouraging healthy physical distancing and good hygiene.

We know the situation will continue to evolve and we can assure you we’re staying up to date with the latest government advice and are working hard to adapt and keep our customers, retailers, team and community informed.

For the latest health advice, and to stay informed, we recommend visiting https://www.dhhs.vic.gov.au/coronavirus

Please take care of yourselves, your families and friends during this uncertain time.

IMPORTANT CUSTOMER NOTICE
Updated 27/07/2021

Welcome back! Lockdown is ending from 11:59pm tonight (Tuesday 27 July), which means all retail and hospitality can reopen with some restrictions still in place.

While we can’t wait to see you again, there are a few rules you must abide by to keep each other safe. Customers must keep a safe distance from each other, and in restaurants, cafes and bars, a strict ‘one person per four square metre rule’ applies.

It’s also a requirement that all customers use the Service Victoria app to check-in via QR code at all of our stores.

Thank you for doing your part during this latest lockdown and for helping us make our centre COVIDSafe. Next time you visit, please be sure to:

·         Plan your shopping trip and using the closest entry to the store you are visiting

·         Keep a healthy distance from other customers and team members

·         Wear a mask at all times

·         Maintain good hygiene, including washing your hands or using the hand sanitiser provided

For the latest health advice, and to stay informed, we recommend visiting dhhs.vic.gov.au/covid-19-chief-health-officer-update

And remember, if you feel unwell please get tested and stay home.

POPULAR ARRIVAL TIMES

Loading latest traffic...
This graph uses real-time data to show visitation numbers, updated every fifteen minutes and forecast for the day and week ahead.
You can filter by date to help you plan when to shop before you leave home.

Your Safety Remains Our Top Priority

Plan Your Visit

It’s important to plan your visit before you arrive, in order to shop safely and efficiently. Use our centre directions and map to find store locations and decide which car park and entry is most convenient for you.

Visit Earlier

Consider shopping earlier in the week and before 11:00am to park and shop with ease. We recommend shopping on your own, or limiting who you shop with, as well as limiting your time.

Security and Physical Distancing Officers

Security officers in high visibility vests are monitoring our centre to enforce physical distancing requirements as appropriate and are working together with local police.

Capacity Limits & Industry-Leading Heat-Mapping Technology

Maximum capacity limits are in place within the centre and within stores. Centre capacity and crowd density is actively monitored by heat mapping technology.

Increased Hand Sanitisation & Cleaning

Increased sanitisation and cleaning of all customer touch points and high traffic areas.

Hand Sanitiser At Entry Points

Please use the hand santiser located at each entrance and use hand sanitser when requested upon entering a store.

Physical Distancing Signage

Door, window, floor and freestanding signage are in place to assist with physical distancing measures. Please adhere to directions and guidance provided.

St John Ambulance Supported Safety Measures

St John Ambulance shares Vicinity’s commitment to community safety. Working closely together, they have reviewed our safety procedures and support the COVID-safe practices put in place.

FREQUENTLY ASKED QUESTIONS

WHAT ARE YOU DOING TO KEEP THE CENTRE CLEAN AND HYGIENIC?

The safety and wellbeing of our customers, retailers, team and the community is always our top priority, which is why we’re taking extra precautions to ensure our centres are clean and hygienic, including more thorough cleaning to high traffic and high touch areas.

We’re also asking everyone who visits us to practice healthy physical distancing and good hygiene.

WHAT SPECIFIC HYGIENE PRACTICES ARE IN PLACE?

In addition to our standard practices, we’ve introduced the following precautionary measures to ensure you can visit us with confidence:

  • Increased cleaning schedules of high traffic areas, high contact surface points, including amenities, parents’ rooms, handles and rails
  • The introduction of hand sanitisers in convenient locations including entrances and exits
  • We’re encouraging physical distancing (1.5 metres) so please keep a healthy distance from one another while you’re visiting our centre. Please follow window signage and floor decals around the centre including ones provided to retailers to assist with communicating distancing measures
  • We’re actively communicating and promoting the practice of good hygiene
  • We’ve deferred all centre events and activities for now
  • We are taking additional precautionary measures and continuing to monitor government advice and announcements.
  • Closure of playgrounds
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Security officers, in high visibility vests, are monitoring our centres, together with supporting local police to enforce social distancing requirements as appropriate
  • Zero tolerance on anti-social or disrespectful behaviour

These are preventative measures that each of us can take to help keep our community safe.

HOW ARE YOU ENCOURAGING CUSTOMERS TO PRACTICE HEALTHY PHYSICAL DISTANCING DURING THEIR VISIT?

We’ve introduced distancing measures based on government recommendations, to ensure the wellbeing of everyone who visits and works at our centre, and we’re asking everyone in our centres to practice good hygiene.

To help minimise close contact, we’re asking everyone to follow the floor navigations throughout our centre, maintain a 1.5 metre distance from others, and where a mask at all times.

  • Physical and digital signage is in place to remind customers to keep a safe distance apart
  • Window signage and floor decals have been provided to retailers to assist with communicating distancing measures
  • Floor decals and physical distancing reference points are visible in key areas
  • Where available, use our traffic counters and/or digital heat mapping to identify busy zones to help us to actively manage these areas before reaching customer density thresholds
  • Automated alerts on occupancy, to actively monitor how many customers are in the centre at any time
  • Additional team members in-centre during peak periods, offering sanitiser and reminding customers of distancing guidelines
  • Automated, regular public announcements centre-wide, communicating distancing expectations
  • Closure of playgrounds
HOW DO I STAY UP TO DATE WITH CENTRE INFORMATION?

We will endeavour to update our store listings on this website with amended trading hours, and any store closures, in a timely manner so you can stay informed.

We will continue to keep you updated on a regular basis about how we are responding to Coronavirus through our social channels, email and website.

Please sign up to our database or follow us on social media for regular updates.

DOES YOUR AIR CONDITIONING SPREAD THE VIRUS?

We understand continuing community concerns about the spread of Coronavirus and are conscious of the spread of rumours and misinformation which is not helpful during these times of uncertainty.

The Federal Health Department has outlined how Coronavirus can spread, which does not include by air conditioning, that information is available here: https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-what-you-need-to-know_4.pdf

HOW DO I KNOW IF A STORE IS OPEN?

For store openings, you can search for retailers by name or category in the search bar at the top of the page.

Opening Hours
Monday
10:00am - 6:00pm
Tuesday
10:00am - 6:00pm
Wednesday
10:00am - 6:00pm
Thursday
9:00am - 7:00pm
Black Friday
9:00am - 9:00pm
Saturday
9:00am - 7:00pm
Sunday
9:00am - 7:00pm
* Individual trading hours may vary, please contact stores directly.
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